Seriously?

Last November I brought home a shiny new scratch-and-dent refrigerator from Sears. 29.0 cubic feet & a bottom freezer drawer. The freezer drawer has had some issues & while I was on a cleaning frenzy last week I noticed that I have a one-year warranty. I called Sears & made an appointment – today from 1-5. I stayed home today – which isn’t all that unusual as a StaY-at-Home mom – but I wanted to get fresh South Carolina peaches from the peach stand, the boys wanted a new Risk game because lots of pieces are missing, & I wanted to deliver a couple of cute new dresses to my friend for her baby.

At 4:40 p.m. the repair service calls & says, “I probably don’t need to come out. I’ll just order the part for you.”

SERIOUSLY???

You could not have called me earlier in the day & let me know?

What if I took the day off of work?

My food has been out of the freezer drawer & in coolers for the last five hours waiting for you to show up & fix things.

And now it won’t even be fixed because you are only now going to order the part.

LAME.

… Update?

Yes, we realize that it was inconvenient for you to stay home & wait for us to call you to order the part. As a bonus, let’s just send you the wrong part!!! Still no resolution – “there was a glitch!” – another drawer ordered today. Hopefully, it will really come.